Return & Refund Policy

At Nautankii, every product is made and printed specifically for your order. Because our products are made-to-order, we do not accept general returns or refunds for change of mind.

However, if something genuinely goes wrong with your order, we'll do our best to make it right.

Damaged, Defective or Incorrect Products

If you receive a product that is:

• damaged during delivery,
• defective,
• significantly misprinted,
• different from what you ordered,
• or the incorrect size/design was sent,

please contact us within 7 days of delivery.

Please provide:

• Your order number
• Clear photographs showing the issue
• Photographs of the original packaging
• An unboxing video showing the condition in which the product was received

Once the issue has been verified, we may provide a replacement or, where a replacement is not possible, an appropriate refund.

Approved replacements for manufacturing, printing or fulfilment errors will be provided at no additional cost to the customer.

Size Exchanges

Please check the size chart carefully before placing your order.

If you ordered the wrong size and would like to exchange it, you must contact us within 5 days of delivery.

Size exchanges are subject to approval and are available only when the product:

• is unworn,
• is unwashed,
• is unused,
• has not been damaged,
• and is in its original condition.

For exchanges resulting from an incorrectly selected size, the customer will be responsible for all applicable reverse pickup and reshipping charges. The exchange will be processed only after the applicable shipping charges have been paid.

A wrong size selected by the customer does not qualify for a refund.

If Nautankii sends a size different from the size ordered, we will arrange a replacement at no additional cost.

Change of Mind

As Nautankii products are made-to-order, we do not accept returns or refunds because:

• you changed your mind,
• you no longer want the product,
• you do not like the design after receiving it,
• or you selected the incorrect size.

Please review the product details and size chart carefully before completing your purchase.

Product Variations

Minor variations in colour may occur because of differences in screen displays, lighting and the printing process.

Small manufacturing or garment measurement variations that fall within normal apparel production tolerances are not considered defects.

Return Process

Please do not send products back to us without contacting Nautankii first.

To request a replacement, exchange or approved return, contact us with your order details and supporting evidence.

Once your request has been reviewed, we will provide the appropriate instructions regarding replacement, reverse pickup or refund.

Unauthorized returns may not be accepted.

Refunds

Where a refund has been approved, it will be initiated to the original payment method wherever possible.

Once initiated, the time required for the amount to reflect in your account depends on your bank or payment provider.

Shipping charges may be non-refundable except where the product received was damaged, defective or incorrectly fulfilled by us.

Order Cancellation

Because orders may be sent for production shortly after they are placed, cancellation is not guaranteed once production has started.

If you wish to cancel an order, contact us as soon as possible after placing it.

If production has not yet begun, we will make reasonable efforts to cancel the order.

Once production has started or the order has been shipped, cancellation may no longer be possible.

Contact Us

For any return, exchange, refund or order issue, please contact Nautankii through the contact details provided on our website.

Please include your order number whenever contacting us about an existing order.